Question 1

Are the photos of the exact crystal I will receive?

Accepted Answer

If a product is listed as one of a kind, you’ll receive that exact piece.

If it’s a type listing (for example, a tumbled stone or bracelet style),
your piece will be very similar, but may vary naturally in shade and pattern.

Question 2

Why do some items take longer to dispatch?

Accepted Answer

Because many pieces are sourced after purchase. This lets us choose your crystal with care rather than selling through bulk stock. It’s slower, but more intentional.

Question 3

Do you ship across New Zealand?

Accepted Answer

Yes — we ship NZ-wide from Auckland.

Question 4

Can I request a specific stone, size, or intention?

Accepted Answer

Yes. If you have something specific in mind, you can get in touch and we’ll tell you what’s possible. You can request crystal type, form (tumbled, point, cluster), size preference, or the intention you want support with.

Question 5

How do I cleanse my crystal when it arrives?

Accepted Answer

Your crystal arrives cleansed and prepared. If you’d like to refresh it over time, simple options include smoke cleansing, sound, breathwork, or moonlight. If you’re unsure what’s best for your stone, message us and we’ll guide you.

Question 6

What if I change my mind or there’s an issue?

Accepted Answer

Please check our Returns & Refunds Policy for full details. If something arrives damaged or there’s a problem, contact us and we’ll make it right.